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Call our employer helpline. We offer free initial advice to business owners about the Fair Work Act.
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THREE STEPS TO ACCESS EMPLOYSURE'S ADVICE:
Got a question fair work or otherwise? Call our 24/7 Helpline.
Describe your problem and we'll help solve it with straightforward, general advice on the Fair Work Act and more.
We can also meet with you at your workplace to discuss how Employsure's paid services can help you navigate complex issues involving the Fair Work Act.

"I used to Google,
then I called Employsure's fair work helpline"

Australian businesses wrestle with one of the most complicated workplace relations systems in the world like fair work regulations. The rules around wages — known as awards — are notoriously complex. Many countries have one minimum wage. In Australia, the Fair Work Act creates a layered system with Modern Awards and Enterprise Agreements. The Fair Work Act also permits for the continued use of contracts. As a result, the Fair Work system means there are effectively have hundreds of different wage rates. You need to be sure that you’re paying your staff the right amount. Don’t risk trusting the wrong advice. It’s too easy to get wages wrong.

I called to get clarification on an award and was absolutely amazed at the quality of the free information they provided. Very informative and helpful."

Julie - Racing Services QLD
Employsure customer
Racing Services, QLD
Employsure Client

Concerned about recent updates to the fair work system and workplace relations? We can help.

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Employsure wants to see small businesses thrive.

Workplace relations and the Fair Work system, which comprises of:

  • the Fair Work Act 2009
  • the Fair Work Regulations 2009
  • the Fair Work (Registered Organisations) Act 2009
  • the Fair Work (Transitional Provisions and Consequential Amendments) Act 2009
  • Fair Work (State Referral and Consequential and Other Amendments) Act 2009
  • Fair Work Amendment (Protecting Vulnerable Workers) Act 2017
  • Fair Work Amendment (Corrupting Benefits) Act 2017
  • Fair Work Amendment (Family and Domestic Violence Leave) Act 2018
  • Obligations arising from the Fair Work system can be difficult to understand, and the time and money spent on understanding and implementing changes can be costly.

    Employsure can help you better understand the Fair Work system and workplace relations, including the temporary JobKeeper changes to the Fair Work Act. We can also give you peace of mind knowing someone has your back. Call us today and see how we can help.

    Employsure | Confidence In Running Your Business
    1:53
    Man: I'm sure I don't have to tell you that running a small business can be challenging. And the last thing you need are problems from your staff, the very people you hired to make your day easier. But, unfortunately, workplace problems can arise every single day. And as a business owner, you need to be able to navigate some of the most complicated workplace laws and wage systems in the world all while doing your day job, running a successful business. So, who can you turn to for help?

    Woman: Good morning. How are you today?

    Man: Good morning. I'm very well. How are you?
    Ask the experts at Employsure because our day job is dealing with complex workplace relations and awards so you have the confidence and control to get on with your day job. Employsure, one of Australia's leading employment relations experts, offers peace of mind to business owners. Our experts take the time to get to know you and your business and the unique situations that you face. So, you can be sure the advice we offer isn't just a run-of-the-mill robot reply.
    Congratulations Tina, and welcome to Employsure.

    Woman: Thank you so much for coming today.

    Man: But rather completely tailored to the challenges your business faces. What's more, we stand by our advice and we can help you should you ever find yourself faced with a claim. Now, you can't get surer than that.

    More than 30,000 business owners trust Employsure’s expert advice on workplace relations and the Fair Work Act.

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    Why is the Employer Helpline Free?

    Because we're confident you’ll find the Employsure experience so beneficial, we’re happy to offer this initial consultation free of charge.

    This way, if you encounter more complex, ongoing issues with the Fair Work Act, you’ll already know that Employsure are the experts you can trust.

    Besides, who do you have to support you?

    If you have a question, who can you call?

    We are here to be your support and adviser. We only work with employers. Nobody else. We work with thousands of businesses like yours. We’re on your side.

    Ask us anything. Tell us what you’re thinking. It’s entirely confidential.
    Let’s work together.

    Armadillo and Customline Campers, QLD
    Employsure Client

    Top quality advice and attentive service

    Employsure's consultants are available 24/7. No matter what your employment relations issue, we're here to help. Peace of mind is just a phone call away ...

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    Over 30,000 business owners trust Employsure's specialist advice

    Employsure takes the complexity out of workplace relations and the Fair Work Act, to help small business employers protect their business and their people.

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    FAQs

    What is the role of Fair Work Australia?

    Fair Work Australia is the former name of the Fair Work Commission. The Fair Work Commission is Australia’s national workplace relations tribunal with a focus on fair work regulations. The Fair Work Commission is the independent body responsible for fair work regulations.

    • The Fair Work Commission is responsible for setting wage rates;
    • The Fair Work Commission is responsible for creating and changing modern awards;
    • The Fair Work Commission is responsible for approving enterprise agreements; and
    • The Fair Work Commission is responsible for resolving disputes

    Fair work Australia, which is now known as the Fair Work Commission and is not the same as the Fair Work Ombudsman. For fair work advice, the government agent is the fair work ombudsman.

    What is the purpose of the National Employment Standards?

    The Fair Work Ombudsman outlines the national employment standards as 10 minimum employment entitlement that must be provided to all employees.

    The National Employment Standards form part of a safety net that serves to provide fair, relevant and enforceable minimum terms and conditions of employment. The specifics of the National Employment Standards are outlined in the Fair Work Act 2009.

    What are modern awards?

    As outlined in the Fair Work Act 2009, Modern Awards are legal documents that outline minimum pay rates and conditions of employment for employers and employees in a particular industry or occupation.

    The Fair Work Act 2009 states employees must be paid to the relevant Modern Award for their position and industry. The Fair Work Commission is responsible for setting these wage rates.

    Many employment rights are contained in the Fair Work Act while other rights like minimum wage and penalty rates are referenced in the Fair Work Act but are legislation or regulation in their own accord. The Fair Work Act 2009 delegates the responsibility of enforcing the Fair Work Act to the Fair Work Commission.

    When assessing right entitlements and disputes, the Fair Work Commission will refer to the Fair work Act as well as Modern Awards.

    In accordance with the Fair Work Act 2009, the fair Work Commission must review all modern awards every 4 years. The Fair Work Commission commenced the first review in 2014. In 2018 the section of the Fair Work Act 2009 covering the 4 yearly review was repealed by the Fair Work Amendment.

    As of 2020 the Fair Work Commission is up to stage 2 of a review where each award would be reviewed in its own right.

    What is the Fair Work Commissions?

    The Fair Work Commission is Australia’s national workplace relations tribunal. The Fair Work Commission is an independent body.

    • The Fair Work commission is responsible for setting minimum wage rates;
    • The Fair Work commission is responsible for creating and changing modern awards;
    • The Fair Work commission is responsible for approving enterprise agreements; and
    • The Fair Work commission is responsible for resolving disputes including unfair dismissal claims.
    Who set up the Fair Work Commission?

    The Fair Work Commission until 2013 was known as Fair Work Australia and established by the federal Labor government in 2009. The Fair Work Commission is the Australian industrial relations tribunal created by the Fair Work Act 2009.

    The Fair Work Commissions functions include the setting and varying of industrial awards, minimum wage fixation, dispute resolution and other fair work enquiries.

    When the Fair Work Commission was officially launched all Fair Work Commission members were previously members of the Australian Industrial Relations commission.

    What is the role of the Fair Work Ombudsman?

    The Fair Work Ombudsman, formally the Office of the Fair Work Ombudsman, is an agency of the Australian Government that serves to provide advice and information in relation to the federal workplace relations system, fair work regulations and the Fair Work Act 2009. The Fair Work Ombudsman has the power to enforce workplace laws primarily the Fair Work Act 2009. They may also seek penalties for breaches of workplace laws and those in relation to the Fair Work Act 2009. The Office of the Fair Work Ombudsman is currently held by Sandra Parker and reports to the Attorney-General.

    The Fair Work Ombudsman can provide and monitor compliance of workplace laws and the Fair Work Act 2009, inquire and investigate breaches of the Fair Work Act 2009 and take appropriate enforcement actions if breaches of the Fair Work Act 2009 are identified.

    The Fair Work Ombudsman is separate from the Fair Work Commission and is an independent statutory agency that serves as a central point of contact. The Fair Work ombudsman began operating in 2009 as part of the Fair Work Act 2009.

    What is the difference between the Fair Work Ombudsman and the Fair Work Commission?

    The Fair Work Commission is an independent body.

    • The Fair Work commission is responsible for setting minimum wage rates;
    • The Fair Work commission is responsible for creating and changing modern awards;
    • The Fair Work commission is responsible for approving enterprise agreements; and
    • The Fair Work commission is responsible for resolving disputes including unfair dismissal claims.

    This is distinct from the Fair Work Ombudsman.

    • The Fair Work Ombudsman investigates workplace complaints
    • The Fair Work Ombudsman is responsible for conducting audits to ensure compliance
    • The Fair Work Ombudsman is responsible for enforcing the Fair Work Act 2009.
    What does the Fair Work Act do?

    The Fair Work Act 2009 is the legislation that regulates the federal workplace relations system. The Fair Work Act 2009 sets out the terms and conditions of employment and the rights and responsibilities of employees, employers and employee organisations in relation to that employment.

    The Fair Work Act 2009 was introduced in 2009 by the federal labour government and included the introduction of the Fair Work Commission and the Fair Work Ombudsman.

    The Fair Work Commission is responsible for reviewing and updating the fair Work Act while the Fair Work Ombudsman is an independent source of information and investigation to enable the enforcement of the Fair Work Act.

    Why was the Fair Work Act 2009 introduced?

    The Fair Work Act 2009 was introduced to govern Australia's workplace relations system and legislate for the entitlements available to Australian workers to ensure they are protected by fair work regulations. The legislation aims to provide a safety net of minimum entitlements and enable flexible working arrangements and fairness at work.

    The Fair Work Act 2009 sets out the terms and conditions of employment and the rights and responsibilities of employees, employers and employee organisations in relation to that employment.

    What does the Fair Work Act 2009 cover?

    The Fair Work Act 2009 covers ‘national system’ employees and employees. Employment that is not covered under the national industrial relations system is regulated by the relevant state legislation. Whether an employer is a national system employer depends on the location of the employment relationship (state or territory) and, in some cases, the legal status and business of the employer. The Fair Work Act 2009 covers the rights and responsibilities of employees, employers and employees’ organisations in relation to employment.

    The Fair Work Act also outlines how the Fair Work Act should be reviewed and updated as well as enforced, through the Fair Work Commission and Fair Work Ombudsman.

    What are employer responsibilities under the Fair Work Act 2009?

    Under the Fair Work Act 2009, all Australian employers are required to meet their obligations contained within the Fair Work Act 2009. The responsibilities are wide ranging and include, but are not limited, to:
    • abiding by the minimum entitlements contained within the National Employment Standards and any applicable modern award as outline in the Fair Work Act 2009;

    • paying the appropriate wage;
    • keeping appropriate records (as prescribed within the Fair Work Regulations); and
    • not taking (or proposing to take) action against employees for prohibited reasons.

    Employers can be investigated by the Fair Work Ombudsman for not abiding by the regulations outlined in the Fair Work Act 2009.

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